RETURNS AND EXCHANGES.
'aecollars' is committed to complete customer satisfaction,
giving you the very best possible products, prices and service.
All of our products
are quality checked on packaging however should any product purchased from aecollars
be found to be faulty, damaged in transit or differing from the order as placed then
we will be pleased to arrange either a full refund or replacement together with the
cost of the postage for the returned item. Please notify us within 24 hours of receipt
of any problems so we can issue a returns code to place on the package and return
the unused product within 7 days together with the original packaging.
ALL PRODUCTS
ORDERED ARE MADE TO YOUR INDIVIDUAL REQUIREMENTS “BESPOKE”- Refunds are at the discretion
of the Management.
Please note items accepted for return which are not faulty, damaged
in transit or which have been supplied as per your order will be charged a restocking
fee of £10.00 per item together with any shipping costs incurred to provide an exchange,
the original postage/shipping costs and product price is also non refundable.
If you
require this option please contact us first for a returns reference to put on the
package and quote your order number.
We cannot accept any responsibility for returned
goods in Transit, it is recommended that items are returned by either Recorded Delivery
or another Service which Insures against Postal loss or damage.
DELIVERY SCHEDULE.
All Orders
placed are Handmade to the individual details given which takes time so please allow
up to 28 working days for despatch.
If you have a show date in mind or a Birthday
please make sure your order is placed in plenty of time to avoid disappointment.
SHIPPING
AND HANDLING.
Our products are securely packaged and sent by one of the following
Signed For Services:
UK Items ....Royal Mail Recorded Delivery or Royal Mail Special
Delivery.
Overseas items .... Royal Mail International Signed For.
Please Note ...
We are not responsible for any import duty/taxes charged made by individual countries.
We
are also unable to send to PO Boxes. If payment is made by Credit/Debit card then
all goods must be posted to the card holders address.
Any Item Returned to Us due
to non collection by Customer or which are undeliverable by the postal system will
be charged a Re - posting Fee.
In the unlikely event of a package being lost or delayed in transit a replacement
or refund cannot be given until a claim has been settled with the carrier.
PAYMENTS.
We have a minimum order policy of £15.00 due to costs incurred in taking payments
for values below this.
All items are priced in UK Pounds Sterling which is the base
currency used for all transactions. VAT will be charged at the rate ruling in the
UK when the goods are invoiced, deliveries to the Channel islands and places outside
the E.U are not subject to VAT. Payment is required for all products ordered based
on the correct GBP product price at the time of ordering. All overseas payments made
by Credit or Debit Card will be automatically converted into this by the card processor.
Orders
are not considered placed until payment details have been given.
Major Credit/Debit Cards Accepted
Tel/Fax: 01981 241488 Int: +44 1981 241488
