Happy to post worldwide.
For a Quality Product look for the aecollars logo.
RETURNS AND EXCHANGES.
'aecollars' is committed to complete customer satisfaction,
giving you the very best possible products, prices and service.
All of our products are quality checked, polished and packaged with a silica gel sachet to help prevent tarnish in transit however should this happen all that is required is a slight polish, we cannot accept returns due to tarnish of studs in transit as this is something which we cannot control and every effort is made to avoid this.
Faulty or Not as Ordered - upon receipt of your order should it be found to be faulty or differing from the order as placed we will be pleased to arrange either a refund or replacement for that product, however such products must be returned before we are able to refund or replace. A refund of the original postage charges will also be made for the returned item or part postage refund if part of the order is to be returned. Please notify us by email or in writing within 24 hours of receipt of any problems so we can issue a returns code to place on the package and return the unused product within 7 days together with the original tags and packaging.
Please note stud size used depend upon availability, it is not always possible to up scale or down scale studs. Also a full collar design may not always fit onto a shorter length collar, we reserve the right to reduce or increase the amount of design according to the overall collar length.
Returned products must be “New and Unused” and returned within 7 days of receipt we cannot accept goods for return that have been used or returned after 7 days.
PRODUCTS ORDERED THAT ARE MADE TO YOUR INDIVIDUAL REQUIREMENTS “BESPOKE.” will only be refunded at the discretion of the Management. ie. If we feel that the Bespoke design is saleable. If accepted for refund or exchange a £10.00 restocking fee will be charged together with any shipping costs to provide an exchange.
For Refunds or Exchange accepted for goods which have been Supplied as per Order a restocking/admin fee of £10.00 per item will be charged plus any new shipping costs to provide an exchange and VAT if applicable. The original postage/shipping costs are non refundable. Additional product cost may also occur if the exchange product is a higher price than the original.
If you require this option please contact us by email or in writing within 24 hours of receipt with your order number for a returns reference to put on the package.
Returned products must be “New and Unused” and returned within 7 days of receipt
we cannot accept goods for return that have been used or returned after 7 days.
We strongly advise that any returned goods are sent by a Recorded Service which Insures against Postal loss, theft or damage as we cannot be held responsible for returned goods in transit until a signature for receipt has been given.
CHANGES OR CANCELLATIONS TO ORDERS PLACED
Any Change you request to your order after your payment has been made and accepted will be made to your online order details and an email copy sent for you to check, it is then your responsibility to notify us if the changes you have requested are wrong in any way. An admin fee of £10.00 plus VAT if applicable will be charged to provide changes that alter the price of the order.
Orders you request we Cancel after the order has been accepted and payment made will be updated on the system as a “Customer requested cancellation” and an email will be sent to confirm this. It is your responsibility to notify us if this cancellation email is not received as an order will not be considered cancelled until it has been marked as such on the ordering system. A request for Cancellation of an Order should be made by email or in writing. An admin/bank charges fee of £10.00 plus VAT if applicable will be deducted from the refund to provide this.
All “aecollars“ products come with a 12 month warranty from the date of purchase against defective workmanship/components please contact us by email or letter if you should have a problem prior to returning the item for our inspection/repair.
This warranty does not cover damage caused to the leather due to cleaning products or detergents being used or customers requests to clean items.
We cannot be held responsible for the lifting or loss of studs caused by contact with a hard surface, dog scratching or teeth marks and chewing, if a repair is required due to these reasons a small charge will be made to cover the repair,return postage and VAT.
All Orders placed from our aecollars website are Handmade to the individual details given which takes time so please allow up to 28 working days for make up and despatch.
If you have a show date in mind or a Birthday please make sure your order is placed in plenty of time to avoid disappointment or take a look at our www.staffordleather.com website for Ready Made Items.
SHIPPING AND HANDLING.
Our products are securely packaged but Please check the package carefully for signs of damage prior to signing for it as no responsibility can be accepted for any damage caused in transit once the goods have been signed for. If you do sign for a package that is damaged in the post please only do so if a note has been added to the signature that it is being signed for as damaged and keep all packaging as evidence for a postal claim. We have no control over transit times and cannot be held responsible for delays in delivery once an order has been despatched.
The signed for services used are -
UK Items ....Royal Mail Recorded Delivery or Royal Mail Special Delivery.
Overseas items .... Royal Mail International Signed For.
Please Note ... We are not responsible for any import duty/taxes charges made by individual countries.
We are unable to send to PO Boxes.
Any Item Returned to Us due to non collection by Customer or which are undeliverable by the postal system will be charged a Re - posting Fee/VAT.
In the unlikely event of a package being lost or delayed in transit a replacement
or refund cannot be given until a claim has been settled with the carrier (please
note that if a claim is submitted it can take up to 90 days for a full investigation
to be completed).
We have a minimum order policy of £10.00 due to costs incurred in taking payments
for values below this.
All items are priced in UK Pounds Sterling which is the base currency used for all transactions. VAT will be charged at the rate ruling in the UK when the goods are invoiced, deliveries to the Channel islands and places outside the E.U are not subject to VAT. A full VAT invoice will be issued to VAT registered customers upon request. Payment is required for all products ordered based on the correct GBP product price at the time of ordering. All overseas payments made by Credit or Debit Card will be automatically converted into this by the card processor.
Orders are not considered placed until payment details have been given.
A.E. Collars, 4 Lion Cottages, Ewyas Harold, Herefordshire, England. HR2 0ER
Contact Angie or Eammon on Tel:Fax 01981 241488 Int: +44 1981 241488 Email firstname.lastname@example.org