Est. 1989
Copyright © aecollars 1989 - 2013 all rights reserved.  Terms & Conditions

Happy to post worldwide.

Basket Quantity: Total:
View Basket
For a Quality Product look for the aecollars logo.

For a Quality Product look for the aecollars logo.

.Payments accepted by credit or debit card, PayPal or cheque - Choose your payment method on our secure checkout. All card and Paypal payments made on our site are handled by Worldpay, one of the largest UK payment providers, your card details are entered on their secure payment page and at no point does aecollars have access to or store any of your card details.

RETURNS AND EXCHANGES.
'aecollars' is committed to complete customer satisfaction,

giving you the very best possible products, prices and service.


All of our products are quality checked, polished  and packaged with a silica gel sachet to help prevent tarnish in transit however should this happen all that is required is a slight polish, we cannot accept returns due to tarnish of studs in transit as  this is something which we cannot control and every effort is made to avoid this.


Faulty or Not as Ordered - upon receipt of your order should it be found to be faulty or differing from the order as placed we will be pleased to arrange either a refund or replacement for that product, however such products must be returned before we are able to refund or replace. A refund of the original postage charges will also be made for the returned item or part postage refund if part of the order is to be returned. Please notify us by email or in writing within 24 hours of receipt of any problems so we can issue a returns code to place on the package and return the unused product within 7 days together with the original tags and packaging.

Please note stud size used depend upon availability, it is not always possible to up scale or down scale studs. Also a full collar design may not always fit onto a shorter length collar, we reserve the right to reduce or increase the amount of design according to the overall collar length.

Returned products must be “New and Unused”  and returned within 7 days of receipt we cannot accept  goods for return that have been used or returned after 7 days.


 PRODUCTS ORDERED THAT ARE MADE TO YOUR INDIVIDUAL REQUIREMENTS “BESPOKE.” will only be refunded at the discretion of the Management.  ie. If we feel that the Bespoke design is saleable. If accepted for refund or exchange a £10.00 restocking fee will be charged together with any shipping costs to provide an exchange.


For Refunds or Exchange accepted for goods which have been Supplied as per Order a restocking/admin fee of £10.00 per item will be charged plus any new shipping costs to provide an exchange. The original postage/shipping costs are non refundable. Additional product cost may also occur if the exchange product is a higher price  than the original.
If you require this option please contact us by email or in writing within 24 hours of receipt  with your order number for a returns reference to put on the package.

Returned products must be “New and Unused”  and returned within 7 days of receipt we cannot accept  goods for return that have been used or returned after 7 days.

We strongly advise that any returned goods are sent by a Recorded Service which Insures against Postal loss, theft or damage as we cannot be held responsible for returned goods in transit until a signature for receipt has been given.


CHANGES  OR CANCELLATIONS TO ORDERS PLACED

Any Change you request to your order after your payment has been made and accepted will be made to your online order details and an email copy sent for you to check, it is then your responsibility to notify us if the changes you have requested are wrong in any way. An admin fee of £10.00 will be charged to provide changes that alter the price of the order.


Orders you request we Cancel after the order has been accepted and payment made will be updated on the system as a “Customer requested cancellation” and an email will be sent to confirm this. It is your responsibility to notify us if this cancellation email is not received as an order will not be considered cancelled until it has been marked as such on the ordering system.  A request for Cancellation of an Order should be made by email or in writing. An admin/bank charges fee of £10.00 will be deducted from the refund to provide this.


WARRANTY

All “aecollars“ products come with a 12 month warranty from the date of purchase against defective workmanship/components please contact us by email or letter if you should have a problem prior to returning the item for our inspection/repair.

This warranty does not cover damage caused to the leather due to cleaning products or detergents being used or customers requests to clean items.

We cannot be held responsible for the lifting or loss of studs caused by contact with a hard surface, dog scratching or teeth marks and chewing, if a repair is required due to these reasons a small charge will be made to cover the repair and return postage.


DELIVERY SCHEDULE.
Make up/Despatch time at the moment is between 4 to 5 weeks
Due to High Demand and the Christmas/New Year Holidays
We Thank you in advance for your understanding.



SHIPPING AND HANDLING.
Our products are securely packaged but Please check the package carefully for signs of damage prior to signing for it as no responsibility can be accepted for any damage caused in transit once the goods have been signed for. If you do sign for a package  that is damaged in the post please only do so if a note has been added to the signature that it is being signed for as damaged and keep all  packaging as evidence for a postal claim. We have no control over transit times and cannot be held responsible for delays in delivery once an order has been despatched.

The signed for services used are -
UK Items ....Royal Mail Recorded Delivery or Royal Mail Special Delivery.
Overseas items .... Royal Mail International Signed For.


Please Note ... We are not responsible for any import duty/taxes charges made by individual countries.
We are unable to send to PO Boxes.

Any Item Returned to Us due to non collection by Customer or which are undeliverable by the postal system will be charged a Re - posting Fee.

In the unlikely event of a package being lost or delayed in transit a replacement or refund cannot be given until a claim has been settled with the carrier (please note that if a claim is submitted it can take up to 90 days for a full investigation to be completed).

PAYMENTS.

We have a minimum order policy of £10.00 due to costs incurred in taking payments for values below this.
All items are priced in UK Pounds Sterling which is the base currency used for all transactions.
Payment is required for all products ordered based on the correct GBP product price at the time of ordering. All overseas payments made by Credit or Debit Card will be automatically converted into this by the card processor.

Orders are not considered placed until payment details have been given.

Terms & Conditions


TOP OF PAGE


A.E. Collars, 4 Lion Cottages, Ewyas Harold, Herefordshire, England. HR2 0ER

Contact Angie or Eammon on Tel: 01981 241488  Int: +44 1981 241488      Email [email protected]ww.aecollars.co.uk