Terms & Conditions

Product Ordering and Despatch Information

'aecollars' is committed to complete customer satisfaction, giving you the very best possible products, prices and service. We have been making Quality Bridle Leather Collars, Leads and Harnesses since 1989 with our aecollars name known and trusted worldwide. When you have placed your order a confirmation copy of the order details will be emailed to you, if you do not receive this please check your computers junk folder or request a second copy be sent as this is your chance to double check all the order details given are as you want them.

Apart from our Ready Made Items Items everything ordered from this website will be made up for you as the customer which means we are able to offer you a far wider range of product choices - colour, width, finish, length and stud designs than we would if we were to hold stock. Our Products are hand made with care to the order details that you provide to ensure you receive only the very best Staffordshire Bull Terrier Products available.  We aim to despatch all orders placed as quickly as possible within 12 working days, should there be any delay to this for any reason we will notify you by email, we thank you in advance for your patience and understanding.

Upon despatch our products are quality checked, polished and packaged with silica gel sachets to help prevent tarnish in transit, however should this happen all that is required is a slight polish. Tarnishing of studs in transit is something which we cannot control, every effort is made to avoid this.

Changes to Order Details

A copy of your order details will be emailed to you upon placement of your order for your record. If you would like to make changes to your order details after your order has been placed and payment made please let us know as soon as possible as changes cannot be made once an item has been put into production. We will make a note of your requested changes on the order and email a copy to you to double check, it is your responsibility to let us know it these changes are wrong in any way.

Cancelations to Orders Placed

If you would like to Cancel your Order after your payment has been made and accepted but prior to  Make up and Despatch then please contact us by telephone or email as soon as possible. The Order will then be Canceled on our System and an email sent to you to confirm this, a refund will be made within 7 working days. If your order has already been put into Production then a Cancellation fee to cover the cost of the Materials and time already used  on your order will apply. 

Returns for Refund

"Bespoke" - Made to Order Items are non-returnable items for Refunds as they are made up for you to the order details that you entered when the order is placed. We send a copy of the order details by email when the order has been placed, it is  your responsibility to check these details and notify us of any changes that you may wish to make prior to the Order being put into Production as changes cannot then be made.

Ready Made Items can be returned for Refund or exchange, please contact us within 7 days of receipt of your order to request this. Any Items returned must be "New and Unused" with no signs of any use or scratch marks to the leather or studs and no signs of being worn, products returned marked in any way  or which we feel have been used cannot be accepted for return as they will be deemed as having been accepted and will be posted back to the customer. The cost to return a Ready Made Item is the customers responsibility, the original cost of posting the goods in the case of a refund being made is non refundable.  If you want to exchange a product then the postage cost to post a replacement will be charged.

Exchanges of Items Made to Order "Bespoke"

Orders placed with aecollars are mainly Made to Order and therefore classed as  "Bespoke Items" made to your order requirements and are therefore mainly non returnable.  Exchange requests for items supplied as per the order details entered must be made within 7 days of receipt. Exchanges will only be made at the discretion of aecollars and  can only be considered for a refund of the cost of the product if they are of a normal standard resalable size. Half Check Collars cannot be altered in size once made and therefore cannot be altered or exchanged. Items  that we accept for Exchange must be "New and Unused" with no signs of any use or scratch marks to the leather or studs or signs of being worn, products returned marked in any way  or which we feel have been used cannot be accepted for return as they will be deemed as having been accepted and will be posted back to the customer. A restocking fee  of £5 per item will be charged for any Bespoke product we accept as a return for exchange.
We strongly advise that any returned goods are sent by a Recorded Service which Insures against Postal loss, theft or damage as we cannot be held responsible for returned goods in transit until a signature for receipt has been given. The cost of postage to send the Return to us and New Postage to provide any replacement we agree will be the Customers responsibility.

Not as Ordered or Faulty

In the unlikely event that your delivery should differ from your order as placed or be found to be Faulty, we will be pleased to arrange either a refund or replacement for that product however such products must be returned before a refund or replacement can be given. Please notify us in writing within 24 hours of receipt of any problems so we can issue a returns code. Please note stud size used depend upon availability, it is not always possible to up scale or down scale studs. Also a full collar design may not always fit onto a shorter length collar, we reserve the right to reduce or increase the amount of design according to the overall collar length. Returned products must be "New and Unused" with no visible scratch marks, signs of use or stud damage and returned within 7 days of receipt. Items returned to us showing any signs of use / damage will be returned to the customer as they will be deemed as to have been accepted if used.

Warranty

All "aecollars" products come with a 12 month warranty from the date of purchase against defective workmanship/components please contact us by email or letter if you should have a problem prior to returning the item for our inspection/repair. This warranty does not cover damage caused to the leather due to cleaning products, water damage or detergents being used or customers requests to clean items. Stud lifting, stud loss or damage can be caused by a number factors such as contact with a hard surface, dog scratching, chewing or rolling on a hard surface which we cannot be held responsible for. Use of our products in kennels, cages or for tethering out is not recommended as these are the most often cause of damage to the stud work. If a repair is required due to any of these reasons (if one is possible) then a reasonable charge will be made to cover the repair and return postage and payment charges. If you notify us of any problem with your purchase we will always confirm notification by email and request the product be returned for our inspection and report on findings back to you.

Payments

 All Items are priced on our website in Pounds Sterling which is the base currency used for all transactions. Payment is required for all products ordered based on the correct GBP product price at the time of ordering. All Overseas orders placed will be automatically converted into this by the card processor. Once Payment has been made Orders will be marked as "Placed".

We accept all major Credit or Debit card, transactions made on our online site are made via our aecollars " Hosted Secure Business Payment Account ", when you use this we do not see or store any card details you enter so your information is safe and secure. We also participate in the MasterCard and Visa 3D Secure program which is an extra layer of Card Security, designed as an extra measure to protect your card from unauthorised use.

Payment details can also be accepted by telephone in which case your card details are taken and entered via our aecollars secure Virtual Terminal page and then destroyed as soon as the order payment has been processed. We enter the order details onto the online system for you allowing us to send you a copy of the order and keep you informed of it`s progress in the same way as orders placed online. We never keep any customers card details on record for future use.

Postage Information
Our products are securely packaged but Please check the package carefully for signs of damage prior to signing for it as no responsibility can be accepted for any damage caused in transit once the goods have been signed for. If you do sign for a package that is damaged in the post please only do so if a note has been added to the signature that it is being signed for as damaged and keep all packaging as evidence for a postal claim. We have no control over transit times and cannot be held responsible for delays in delivery once an order has been despatched.

The signed for services we use are -
UK Items ....1st or 2nd Class Royal Mail Signed For Service or Royal Mail Special Delivery
Overseas items .... Royal Mail International Signed For.

Please Note ... We are not responsible for any import duty/taxes charges which may be made by individual countries.
Due to the postal service we use we are unable to send to PO Boxes.

If an Item should be Returned to us due to non delivery or collection by Customer or which are undeliverable by the postal system for any reason then we will need to charge a second posting Fee to repost.

In the unlikely event of a package being lost or delayed in transit a replacement or refund cannot be given until a claim has been settled with the carrier (please note that if a claim is submitted it can take up to 90 days for a full investigation to be completed) by Royal Mail.

Our contact details are

 Tel 07722219371  Int. +44 (0) 7722219371

email - angie@aecollars.co.uk

 4 Lion Cottages, Ewyas Harold, Herefordshire, HR2 0ER, England

 

 

aecollars

Makers of Traditional Staffordshire Bull Terrier Collars, Leads and Harnesses since 1989.

Any Questions, we are here to help                                                                                  

Tel. +44 (0)7722219371

 Made in the U.K. - Air Mailed to the World